FAQ:
1. This shirt is too tight for my ample bosom/tight pecs. Do you do exchanges?
Yes we do! First and foremost, we can only offer exchanges on shirts that haven't been worn. (Except to try it on and realize it really doesn't fit.)
If you need to exchange your shirt for a different size, you can mail it back to us at this address:
Worldbuilders
P.O. BOX 186
Stevens Point, WI 54481
The return package should include:
1. The t-shirt.
2. A check for four (4) dollars to cover United States postage. A check for seven (7) dollars to cover international postage for all items leaving the United States. (For non-US banks, please sent a money order instead of a check.)
3. A notecard listing the size shirt you want, and the address you want us to ship it back to you.
4. If you bought a shirt that was XL or smaller but now need a 2XL or larger, you will need to include a check for seven (7) dollars to cover the cost of the 2XL or larger shirt. Feel free to combine the amounts and send just one check.
2. I just ordered something cool on the website, how long will it take for my package to get to me?
It takes us 3-4 days to put together your order and get it in the mail. (Unless your item needs a special personalization from Pat and then it can take up to a week while we track him down and drag him out from his writing cave to sign your stuff.)
Once in the mail, shipping times depend on what you ordered. Orders of books are sent by media mail and will take 7-10 business days. All other orders are sent by first class and will take 3-5 business days. (The exception being if you live in the black mailing hole that is Florida where it will take 7-10 days to reach you no matter how we send it.) International orders take 2-8 weeks to arrive.
3. How do I pay you for my stuff?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
4. Can I send you an alternative form of payment other than Paypal?
Yes. You can send us a check or money order in US dollars for the price of the item plus shipping at:
Worldbuilders
P.O. BOX 186
Stevens Point, WI 54481
Please include a detailed description of exactly what you are ordering.
Also, some items can sell out quickly. If you are ordering through the mail, please email us at paperback.contest@gmail.com and let us know your intent so that we can reserve that item for you.
5. Do you ship to Antarctica?
We ship anywhere and everywhere allowed by the United States Postal Service.
6. Why hasn’t my package arrived yet?
Are you an international customer? International orders usually arrive in two weeks but can take up to eight weeks. Have you checked Pat’s blog to make sure nothing crazy is going on right now? But if that doesn’t answer your question, why don’t you send us a pleasant request to find out what’s up with your order at paperback.contest@gmail.com?7. Do international shipping charges cover Import Duty or Customs Taxes?
No, international shipping charges do not cover Import Duty or Customs Taxes. These charges are the customers responsibility at the time of delivery. All packages are marked as merchandise.
8. What sizes are your t-shirts?
9. Can I get my book signed?
All of Pat’s books come with a scrawled “Pat Rothfuss” on the title page.
10. Can I get my merchandise personalized? If so, how?
If it is a book, definitely. Pat will personalize any of his books for you. Just write your request in the box for “instructions to merchant” when you are checking out. Please be as clear as possible to your intent and keep personalizations around 20 words or less.
Example: Please sign my book “Something naughty.”
And when you get your book and turn to the title page you will be able to read in Pat’s own handwriting “Something naughty.”
For all other merchandise personalization requests, please email us at paperback.contest@gmail.com and we’ll see what we can do.
11. What if my shirt is the wrong size?
Oops! Our bad. Email us at paperback.contest@gmail.com with your order details and we’ll get a new one in the mail to you right away.